Senior Cloud Telephony Developer Lead (Amazon Connect)

Experience: 8+ Years
Location: Remote – India
Employment Type: Full-time

We are seeking a Lead Developer (Amazon Connect) to design and deliver cloud-based contact center applications leveraging AWS and Amazon Connect. The role is fully remote and ideal for a senior engineer with strong technical depth in AWS cloud telephony and customer engagement platforms.

• Architect and implement Amazon Connect solutions for call center operations
• Develop IVR workflows, custom integrations, and serverless backends using AWS Lambda
• Collaborate with global teams to build, test, and deploy production-ready contact center applications
• Leverage AWS native services for scalability, security, and performance optimization
• Lead technical discussions, provide code reviews, and ensure best practices across development cycles

• 8+ years of total IT experience with a strong development background
• 3+ years of experience working on Amazon Connect implementations
• Expertise in AWS Cloud ecosystem (Lambda, Lex, DynamoDB, S3, CloudWatch, API Gateway)
• Strong understanding of telephony concepts, call routing, and SIP protocols
• Experience integrating contact center systems with CRM or ERP solutions

• AWS Developer / Architect certification
• Knowledge of AI/ML integration, chatbots, or voice bots using Amazon Lex
• Hands-on experience with automation, monitoring, and analytics tools for contact centers