Senior Technical Program Manager - Robotics and Fleet Operations

About Our Client

Our client is a pioneer. Its robot, Digit, is the first to be sold into workplaces across the globe. The team is differentiated by its expertise in imagining, engineering, and delivering robots with advanced mobility, dexterity, intelligence, and efficiency -- robots specifically designed to work alongside people, in spaces built for people. Every day, engineering challenges are broken through and new solutions and capabilities are invented that will one day make robots commonplace and approachable. This work is a passion and a responsibility: the mission is to make businesses more productive and people’s lives more fulfilling.

About the Role

This role is embedded within the growing SW TPM team and will act as a force multiplier to the following teams:

• The Arc Applications team enables the organization and customers to manage their Digit fleets, workflows, and deployments, track performance metrics, and visualize Digit’s value to their operations.

• The Information Technology & Enterprise Services team acts as a strategic partner to the business by providing robust IT infrastructure, comprehensive data security, and enterprise applications that automate business processes and deliver responsive support.

About The Role

• Translate vision into reality by owning the engineering plan for Arc. This role will be directly responsible for ensuring the software that manages robot fleets is robust, scalable, and delivered on time to global partners.

• Lead critical internal IT and enterprise system projects that directly support the organization's operational scale and efficiency. This work will provide teams with the robust and secure tools necessary to innovate and grow.

• Act as the resident Jira Wizard to elevate operational effectiveness. A keen eye for process gaps and inefficiency and skill at developing sleek, high-value processes will improve operational efficiency for the entire SW TPM organization and the engineering teams supported.

• Foster an environment of continuous improvement by serving as a dedicated Scrum Master. This role will guide multiple software teams through agile ceremonies to improve their development velocity, predictability, and overall effectiveness.

• Provide clear, consistent visibility into the progress of software deliverables, ensuring all stakeholders are aligned and that deviations from the plan are identified and addressed early.

• Enable engineering teams to maintain focus and momentum by proactively identifying and removing impediments.

• Protect program timelines and outcomes by systematically identifying, assessing, and mitigating risks. This role will ensure there is a clear plan to address potential challenges, providing stability and predictability to the most important software initiatives.

Minimum Requirements

• 7+ years of experience in technical program management, project management, or a similar role, with a focus on software development.
• Proven experience as a Scrum Master for software development teams.
• High-level proficiency in architecting and administering complex Jira environments, including custom workflows, advanced roadmaps, automation, and reporting dashboards that serve the entire software organization.
• Strong experience with proactively identifying opportunities for operational improvements, developing a solution, and driving consensus and adoption.
• Solid technical aptitude with the ability to understand software development processes and challenges.
• Strong organizational skills and meticulous attention to detail.
• Bachelor's degree in Computer Science, Robotics, Engineering, or a related technical field.

Preferred Qualifications

• Experience with developing software to manage robotics and/or fleet operations, particularly in warehouse settings.
• Familiarity with robotics technologies, such as perception systems or autonomy.
• Certifications in Agile or Scrum (e.g., CSM, PSM).
• Master's degree in a relevant technical field.

Full-time Employees are eligible for Benefits:

• 401(k) Plan: Includes a 6% company match.
• Equity: Company stock options.
• Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.
• Benefit Start Date: Eligible for benefits on the first day of employment.
• Well-Being Support: Employee Assistance Program (EAP).
• Time Off:
• Exempt Employees: Flexible, unlimited PTO and 10 company holidays, including a winter shutdown.
• Non-Exempt Employees: 10 vacation days, paid sick leave, and 10 company holidays, including a winter shutdown, annually.
• On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at Salem and Pittsburgh locations.
• Parental Leave: Generous paid parental leave programs.
• Work Environment: A culture that supports flexible work arrangements.
• Growth Opportunities: Professional development and tuition reimbursement programs.
• Relocation Assistance: Provided for eligible roles.

Note:

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