Implementation Consultant - Customer Success

🚀 About PermitFlow

PermitFlow is redefining how America builds. Pre-construction remains one of the most broken and manual parts of the $1.6T construction industry, causing massive delays, wasted capital, and lost opportunity across the built world. Our AI workforce delivers unprecedented speed, accuracy, and visibility to pre-construction — accelerating housing development, enabling clean-energy projects, and driving economic growth in communities nationwide. To date, we’ve powered over $20B in real estate development, helping builders and contractors move faster, reduce risk, and scale with confidence.

We’re entering hypergrowth with clear product-market fit and a world-class team from top AI and construction companies. We’ve raised over $36.5M from Kleiner Perkins, Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures, alongside backers from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber. We are on a mission is to modernize how the built world operates.

Our HQ is in New York City with a hybrid schedule (3 in-office days per week). We prefer NYC-based candidates or those open to relocation.

✅ What You’ll Do

• Identify fit, blockers, and key implementation paths early to ensure smooth customer launches
• Own onboarding from sales handoff through go-live, managing timelines, customer communication, and success milestones
• Configure workflows and processes aligned with customer goals, ensuring users can operate confidently and independently
• Troubleshoot and resolve issues quickly, collaborating with product and engineering when needed
• Document best practices and repeatable playbooks to make future onboarding faster and more consistent
• Capture and synthesize feedback from customers to inform product priorities and process improvements
• Build materials, guides, and videos that scale onboarding and reduce repetitive support requests
• Train internal teams on workflows, customer insights, and best practices to improve efficiency and alignment
  
  

🙌 What We’re Looking For

• 2 to 6 years in customer-facing roles at B2B or SaaS companies, for example solutions engineer, implementation consultant, technical account manager, customer success engineer, or product-oriented operations.
• Strong project management skills: you can juggle multiple customer implementations, keep timelines on track, and communicate clearly about risks and blockers.
• High technical aptitude: comfortable learning new software, working with data, and understanding how systems connect, even if you are not writing production code.
• Excellent communicator with strong presence on calls and in live demos, able to speak clearly with both operators and executives.
• Bias toward action and ownership: you enjoy jumping into messy problems, figuring things out, and doing what it takes to get a customer live.
• Ability to translate ambiguous customer needs into concrete workflows, configs, and product requests.
• Startup mindset: scrappy, resourceful, comfortable with ambiguity, and energized by building processes that did not exist before.
• Construction or permitting experience is a plus but absolutely not required.
  
  

💙 Benefits

• 📈 Equity packages
• 💰 Competitive Salary
• 🩺 100% Paid health, dental & vision coverage
• 💻 Company issued laptop
• 🍽️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen
• 🚍 Commuter benefits
• 🎤 Team building events
• 🌴 Unlimited PTO
  
  

Compensation Range: $110K - $165K