Kiwi.com is a leading global travel-tech company headquartered in the Czech Republic. Our innovative algorithm enables users to find better route options and prices other search engines can’t see, daily performing billions of price checks across 95% of global flight content. Are you bold, bright and ambitious? Join a global business that’s still got a start-up heart.
In our Customer Support Analytics team, we are focused on empowering our Customer Support department to make data-informed decisions that enhance customer satisfaction and optimize business operations. Whether it's designing dashboards to give Managers visibility into their team performance or offering recommendations to enhance operational efficiency, our work is diverse and impactful. In this role, you’ll engage with decision-makers and see firsthand how your analysis drives strategic actions. Join us to transform data into actionable strategies that make a real difference.
What You Will Do
- In this role, you will own the end-to-end vendor billing reconciliation. You will be responsible for the timely delivery of vendor bills in terms of productive hours, as well as productivity and quality.
- You will closely work with our Workforce Management Team and partners on the vendor side to collect the data and ensure accuracy.
- By maintaining, developing, and improving internal reporting tools and data sources, you will ensure our reporting is accurate and up-to-date.
- You will act as a process expert, reduce inefficiencies, and seek opportunities for optimization.
- With your sharp eye, you will identify new opportunities for our teams and your stakeholders.
What You Will Need
- Your previous experience as a Business Analyst or Workforce Manager with advanced Excel/Google Sheets skills.
- Your skills and expertise with SQL - you are able to manage and write your own queries and can demonstrate a strong understanding of how they work.
- You are fluent in English, have clear and effective communication skills, and have experience working with a range of stakeholders, especially in the Customer Services area.
- You enjoy working in a fast-paced environment with quick changes and where your work can have a visible business impact.
- Your curiosity and desire to experiment and try different ways of solving problems.
We offer you
- We give our employees the freedom to choose between the environment of work from home and our office in Prague, situated in the heart of the Karlin district with an in-house gym, sleeping spots, canteen, showers, chillout zones, and free refreshments.
- We enjoy benefits, such as meal vouchers, 25 days of paid vacation, Cafeteria, sick days, VIP Medical Care, Multisport card, Makro Cash & Carry Card, Employee Assistance Program, and career development framework.
- Annual financial bonus based on company and individual performance.
- Relocation package (including visa transfer support).
- We're rewarding Kiwis with flight vouchers to celebrate their Kiwi anniversaries.
- Grow.Kiwi program which supports parents and keeps them engaged with the company.
- Dogs are welcome in our offices.
Interested? Join us and help us make travel more accessible to all.
Kiwi.com is proud to be an equal opportunity workplace and employer. We review applications for employment without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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