Desktop Support Engineer

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Emulator Support Specialist/Desktop Support Engineer

6 Months-contract to hire

100% Remote

We are seeking a skilled Emulator Support Specialist to provide technical expertise and support across a range of client emulation technologies and environments. The ideal candidate will have hands-on experience implementing and troubleshooting emulator products in both physical and virtual desktop infrastructures, including Citrix and Windows Server environments with BOT automation. Key responsibilities include:

Provide technical support for emulator-related issues, including installation and uninstallation

Diagnose and resolve connectivity problems using trace tools and Wireshark

Support automation troubleshooting post-migration across emulator platforms

Maintain and enhance automation using:

.NET Framework with Visual Studio and EHLLAPI APIs

VBA Macros, Rumba Scripts, and HotSpots

Compensation:

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401K retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

REQUIRED SKILLS AND EXPERIENCE

Experience with Rumba, Reflection, and IBM Personal Communication

Proficiency in EML scripts, EHLLAPI APIs, TTO file transfers, and VBA macros

Familiarity with migrating automation tools between emulators (e.g., Extra to Reflection, IBM PCOMM to Reflection)

Understanding of profile redirection in virtual and Citrix environments

Ability to support both 32-bit and 64-bit Office automation