Job Description
About Us
TalentWorldGroup is a next-generation multilingual contact center redefining the world of remote work. We are passionate about creating flexible, meaningful careers while partnering with global leaders across industries.
We are currently seeking an experienced Tech Support Specialist to join our team and support our client, a major player in the biopharma and MedTech digital health space.
This role focuses on Level 1 Technical Support, providing high-quality assistance to end users via phone and email for the clients mobile and web applications across the US market.
Key Responsibilities
- Provide technical support to users via phone and email.
- Diagnose, troubleshoot, and resolve app-related issues efficiently.
- Guide users step-by-step through troubleshooting with patience and clarity.
- Document all interactions and actions accurately in Zendesk or related CRM tools.
- Escalate complex cases to Level 2 with clear, detailed notes and reproduction steps.
- Stay informed about app updates, product releases, and workflow changes.
- Share user feedback and recurring trends with QA/L2 teams to improve processes.
What Were Looking For
- Minimum 2 years of experience in technical customer support roles.
- Fluent communication skills, both written and spoken in US English.
- Proven ability to troubleshoot mobile applications and related technical issues.
- Experience with Zendesk or similar CRM/ticketing systems.
- Detail-oriented, proactive, and dependable approach to work.
- Experience in digital health or other regulated environments is a strong advantage.
Project Details
- Region: USA
- Shift: 8 AM 2 PM EST (Monday to Friday)
- Commitment: 6 hours/day
- Contract Type: Freelance, remote
Technical Requirements
- Internet: Broadband connection with Ethernet LAN setup
- Processor: 1.8 GHz or higher (64-bit preferred)
- RAM: Minimum 8 GB
- Storage: Minimum 10 GB available space
- Resolution: 1920x1080 (recommended)
- Headset: Wired USB headset
- Operating System: Microsoft Windows 11 or later, MAC 13 or later.
What We Offer
- Fully remote work with schedule flexibility
- Freelance contract with long-term potential, hourly rate 13USD
- Career development and internal growth opportunities
- Incentive and reward programs based on performance
If you are a tech-savvy professional with strong communication skills and a passion for helping others, we would love to hear from you.
Apply today and join a global remote workforce shaping the future of customer care.
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