Engagement Manager/Partner - (Pharmaceutical and Biotechnology)

Customer - Our customer is a leader in AI enabled SaaS products and solutions with focus in the life sciences space

Job Title -Engagement Manager/Partner - (Pharmaceutical and Biotechnology)

Location - San Francisco, CA, United States

H1B Sponsorship is available

Type - Fulltime

About the Role

We are seeking a seasoned Engagement Partner to lead one of our strategic client relationships in the Commercial Pharma (Life Sciences) space. This is a high-impact, client-facing role based out of the Bay Area, California, USA focused on enabling digital transformation, delivery excellence, and business innovation across the commercial pharma value chain.

You will be responsible for managing globally distributed teams working in a Managed Services model, including teams across onshore, nearshore, and offshore locations. The ideal candidate brings deep experience in pharma commercial operations, data and analytics, and emerging technologies like Generative AI

Key Responsibilities

Client Engagement & Strategic Relationship Management

• Be the single point of accountability for the client relationship, focusing on delivery excellence, value realization, and client satisfaction.
• Build deep relationships with VP and C-level stakeholders across Commercial, IT, Data, and Analytics functions.
• Understand client’s commercial pharma landscape – including brand performance, field force effectiveness, marketing analytics, patient engagement, and market access – and craft tailored delivery strategies.
• Run Quarterly Business Reviews (QBRs), Steering Committee Meetings, and executive workshops, ensuring alignment with client priorities and KPIs.

Required Qualifications

• Bachelor’s degree in Engineering, Life Sciences, Business, or a related field (Master’s or MBA preferred).
• 15+ years of experience in IT consulting/services with a focus on Life Sciences, especially Commercial Pharma.
• Minimum 10 years of client-facing delivery leadership with large-scale engagements (200+ team members).
• Deep understanding of pharma commercial operations, including:
• HCP segmentation and targeting
• Sales force effectiveness and CRM (e.g., Veeva)
• Omnichannel marketing and campaign analytics
• Patient journey and market access analytics
• Compliance and regulatory mandates (e.g., GxP, HIPAA, GDPR)
• Demonstrated expertise in P&L management, budget planning, and financial governance or large client accounts.
• Strong expertise in Data and Analytics platforms, including:
• Snowflake, AWS, Azure and Databricks
• ETL & Datawarehousing tools (Informatica, Talend), BI (Tableau, Power BI, Qlik)
• Real-World Evidence (RWE) and commercial datasets (e.g., IQVIA, Symphony)
• Strong experience operating under a Managed Services or Shared Services model.
• Proficient in Agile methodologies, ITIL, and modern delivery frameworks.
• Exceptional stakeholder management, communication, and negotiation skills.
• Experience in generative AI applications within life sciences is a strong plus.
• Ability to handle escalations, drive conflict resolution, and maintain strong relationships under pressure.

Preferred Qualifications

• Certifications in PMP, Agile, SAFe, or ITIL.Experience with Veeva, Salesforce Health Cloud, IQVIA, or similar commercial pharma platforms.
• Experience managing P&L or account-level financials is an advantage.
• Familiarity with pharma regulatory reporting, compliance, and audit procedures.