DevOps Engineer

We're seeking an experienced DevOps/Site Reliability Engineer to join our team and take ownership of our testing, deployment, and infrastructure operations for Octopos, our multi-platform point-of-sale SaaS solution. You'll be responsible for building robust CI/CD pipelines, managing our database infrastructure, and ensuring high availability for our retail customers who depend on us 24/7. This is a full REMOTE position.

• Design and implement comprehensive CI/CD pipelines for our diverse tech stack (React, Laravel, Node.js, React Native)
• Manage multi-platform deployments including web, Android (Capacitor), Windows (Electron)
• Manage Google Play Store releases including APK/AAB uploads, versioning, and staged rollouts
• Handle App Store submissions and TestFlight distributions
• Create and maintain staging environments that accurately mirror production
• Implement automated testing strategies across all applications
• Establish deployment rollback procedures and blue-green deployment strategies
  

• Implement and maintain comprehensive monitoring using Grafana dashboards and alerting
• Set up centralized logging infrastructure (ELK stack or similar) for all applications
• Monitor and maintain production servers ensuring 99.9% uptime for POS operations
• Design custom metrics and KPIs specific to POS operations (transaction success rates, hardware connectivity)
• Manage incident response and on-call rotations
• Optimize application performance and resource utilization
• Ensure infrastructure security and PCI compliance requirements
  

• Design and implement multi-node MySQL cluster for high availability
• Create and manage automated backup strategies with point-in-time recovery
• Monitor database performance and implement optimization strategies
• Plan and execute database migrations with zero downtime
• Implement disaster recovery procedures
  

• Build automated testing frameworks for React, Laravel, and Node.js applications
• Implement E2E testing for critical POS workflows including payment processing
• Create testing strategies for hardware integration (payment terminals, printers, scanners)
• Establish code quality gates and coverage requirements
  

• Create and maintain comprehensive documentation for all infrastructure, deployment processes, and runbooks
• Develop disaster recovery playbooks and incident response procedures
• Document monitoring alerts, thresholds, and escalation procedures
• Maintain architectural diagrams and system dependencies documentation
• Create video tutorials and guides for common operational tasks
  

• 3+ years of DevOps/SRE experience with production systems
• Strong experience with CI/CD tools (GitHub Actions, GitLab CI, Jenkins)
• Hands-on experience with Grafana, Prometheus, and alerting systems
• Experience with centralized logging solutions (ELK, Splunk, or similar)
• Proficiency in containerization (Docker) and orchestration (Kubernetes/Docker Compose)
• Expertise in MySQL administration including replication and clustering
• Experience with Infrastructure as Code (Terraform, Ansible, or similar)
• Solid understanding of Linux system administration
• Proficiency in scripting (Bash, Python, or similar)

• Experience deploying React/Node.js applications at scale
• Familiarity with Laravel deployment and optimization
• Experience managing mobile app releases and versioning strategies
• Understanding of Electron app packaging and distribution
• Knowledge of WebSocket implementations and real-time systems

• Excellent technical writing and documentation skills
• Experience training and mentoring junior engineers
• Strong communication skills for cross-functional collaboration
• Ability to explain complex technical concepts to non-technical stakeholders
  

• Must be available during US Pacific Time business hours (9 AM - 5 PM PST/PDT)
• This is a full remote position

As our POS platform serves retail businesses operating 7 days a week, this role includes participation in an on-call rotation to ensure 24/7 system reliability.

On-Call Structure:

• Participate in rotating on-call schedule
• Response time: 15-minute acknowledgment, 30-minute engagement during on-call periods
• Average incident volume: 1 Incident every 2 months.
• Severity-based response (P1: immediate, P2: 30 minutes, P3: next business day)

On-Call Compensation:

• Standby Pay: Additional compensation for on-call availability (paid whether or not incidents occur)
• Incident Response Pay: 1.5x hourly rate for incident response during nights/weekends
• Compensatory Time: Time off provided after significant weekend incidents
• Company-provided phone and laptop dedicated for on-call use
• Post-incident review process to minimize repeat issues and alert fatigue

Support Structure:

• Comprehensive runbooks and automated remediation for common issues
• Clear escalation procedures to senior leadership and vendor support
• Robust monitoring to minimize false positives
• Regular rotation reviews to ensure fair distribution

• Opportunity to architect infrastructure for a growing SaaS platform
• Work with diverse, modern technology stack
• Direct impact on system reliability affecting thousands of daily transactions
• Competitive on-call compensation package
• Professional development budget for certifications and training
• 12LPA plus salary

• Strong written and verbal communication skills
• Demonstrated experience in creating technical documentation
• Ability to work during US Pacific Time business hours
• Willingness to participate in compensated on-call rotation
• Self-motivated with excellent troubleshooting skills
• Experience working in fast-paced, agile environments
• Commitment to knowledge sharing and team development