Quality Analyst - Mandarin

Employer Industry: Customer Service Solutions

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Initial work-from-home flexibility for 6 months before relocation
• Supportive and collaborative work environment
• Chance to contribute to continuous improvement projects
• Be a key support for the Customer Service team and impact performance standards
  
  

What To Expect (Job Responsibilities)

• Conduct root cause and other data analysis to enhance service quality
• Perform QA evaluations according to client requirements and provide progress reports
• Serve as the escalation point of contact for process questions and resolutions
• Act as Subject Matter Expert (SME) for QA evaluations
• Participate in problem prevention and continuous improvement projects
  
  

What Is Required (Qualifications)

• Bachelor’s degree or equivalent diploma in any discipline
• Minimum 1 year of experience as a Quality Analyst in a call center
• Proficiency in Mandarin and English (spoken and written)
• Willingness to work from home for 6 months and relocate to Johor Bahru thereafter
• Ability to work on a rotational shift (3 shifts / 5 working days)
  
  

How To Stand Out (Preferred Qualifications)

• Availability to start work immediately
  
  

#CustomerService #QualityAssurance #CareerOpportunity #WorkFromHome #ContinuousImprovement

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