Onboarding Manager

Our Story

At Endear, we’re building the first AI-powered CRM for omnichannel brands. Our software empowers store associates to build more personal, profitable relationships with customers through AI-powered tools that drive measurable revenue.

Despite retail being 6x larger than eCommerce, most platforms overlook the in-store experience. We’re changing that. We’re helping brands like Reformation, Gorjana, Glossier, Frame, mizzen + Main, turn real customer relationships into growth powered by intuitive software and thoughtful design.

The Role

We’re looking for an Onboarding Manager who’s passionate about helping retail teams succeed with technology. In this role, you’ll guide new customers through their first 90–120 days on Endear—setting them up for success, training store teams, and ensuring a smooth transition to our Account Management team.

You’ll be the bridge between sales and long-term success, turning new partnerships into thriving, confident users. This role is ideal for someone who brings a strong retail background, loves helping others learn, and takes pride in creating structure and clarity in fast-moving environments.

What You’ll Do

• Lead engaging onboarding sessions for new customers, from retail executives to store associates.
• Train admins and store teams on how to use Endear’s core features—audiences, customer profiles, creative, and messaging.
• Partner closely with Sales to ensure a smooth customer handoff after deal close.
• Build repeatable onboarding processes, assets, and collateral that scale across brands.
• Diagnose and resolve setup or workflow issues with a logical, solutions-oriented approach.
• Collaborate with Account Management to ensure seamless client transitions post-onboarding.
• Develop and refine training materials that empower customers and internal teams alike.
• Represent the customer’s voice in conversations with Product and Operations.

You’ll Thrive in This Role If You…

• Have 2–3 years of experience in retail operations, store management, or similar customer-facing roles.
• Are comfortable leading live trainings for groups ranging from 1 to 50 people.
• Can explain complex ideas clearly and calmly—especially when clients feel stuck.
• Enjoy problem-solving, logic puzzles, and finding simple answers to complex workflows.
• Have an eye for process improvement and love creating tools that make life easier for others.
• Are excited by the energy and autonomy of a small, fast-moving startup.
• Bonus points if you have SaaS or customer success experience, especially with CRM or retail tech platforms.

Who You’ll Work With

You’ll report directly to Davis Boos, who leads the post-sales function at Endear. You’ll work closely with:

• Shyrah, Onboarding Manager – your peer and partner in training and process development.
• Chad, Account Manager – for client handoffs and long-term relationship continuity.
• Sales Team – to ensure smooth transitions from close to onboarding.
• Client Teams – including Heads of Retail, Operations, and Store Associates.

Our Values

At Endear, we live by five core principles. Here’s how they show up in this role:

• Customer First: You take pride in making clients’ lives easier, helping retail teams adopt technology with confidence.
• Take Ownership: You care deeply about results and follow through on every detail from kickoff to handoff.
• Enable Autonomy: You create systems, tools, and resources that empower others to succeed independently.
• Under Promise, Over Deliver: You set realistic expectations and build trust by consistently delivering quality.
• Innovate & Deliver Value Quickly: You look for new ways to make onboarding faster, clearer, and more impactful.

Our Hiring Process

1. Initial Screen – with our Talent Partner, Wendy Moore
2. Hiring Manager Interview – with Davis Boos (45 minutes)
3. Work Project + Live Simulation – with Davis and Casey (60 minutes; training demo)
4. Final Interview – with Endear Cofounders, Jinesh and Leigh

We move quickly and keep candidates informed every step of the way.

Compensation & Benefits

• Base salary: $60,000–$70,000
• 100% remote work with flexibility and autonomy
• Comprehensive health care plan (medical, dental, vision)
• Unlimited PTO (vacation, sick, and public holidays)

Apply Even If You Don’t Check Every Box

If this role excites you but you’re unsure if you meet every requirement, we still encourage you to apply. We care about curiosity, communication, and potential—not just perfect resumes.