IT Support & Onboarding Coordinator

(Google Workspace + Salesforce User Management)

Type: Full-Time | Immediate Start

About the Role:

• We are an AI Forward business
• Must have demonstrable AI experience
• We’re seeking a proactive IT Support & Onboarding Coordinator to own our employee onboarding and offboarding process, manage Google Workspace administration and perform Salesforce user setup for new hires
• You’ll be the first line of IT Support for all team-mates across the business
• This is a high-profile role in the business and advanced communication skills are required

As the IT Support & Onboarding Coordinator, you will own:

Employee Onboarding / Offboarding

• Manage onboarding and offboarding workflows using Google Forms, Sheets, and Slack automation
• Create and deactivate user accounts across Google Workspace, Salesforce, Slack, and other core tools
• Assign correct permission levels, licenses, and access groups
• Coordinate with HR to ensure completion of setup checklists and approvals
• Maintain an onboarding tracker and document all access changes

Google Workspace Administration

• Add/remove users, manage groups, shared drives, and folder permissions
• Handle basic troubleshooting for Gmail, Drive, Meet, and Calendar
• Maintain security and access hygiene (2FA, recovery, shared access cleanup)
• Recommend process or permission structure improvements

Salesforce User Management

• Create new Salesforce users, assign permission sets, roles, and profiles
• Manage user deactivations during offboarding
• Reset passwords, unlock users, and verify login access
• Support HR and Tech in ensuring new employees are correctly provisioned
• Nice to Have: Ability to build basic reports or dashboards for tracking onboarding activity or license usage

IT Support & Coordination

• Serve as the first point of contact for IT tickets (access issues, password resets, device setup)
• Escalate complex technical issues to the Tech Director or Senior Developers
• Maintain documentation for onboarding processes and system access
• Collaborate with the Tech team to automate repetitive support tasks

Who You Are:

Must Have

• 2–4 years in IT Support, System Administration, or Tech Operations
• Hands-on Google Workspace Admin Console experience
• Working knowledge of Salesforce user setup and license management
• Excellent communication and coordination with non-technical departments
• High attention to detail and ability to manage multiple concurrent onboarding processes

Bonus Points (Nice to have)

• Experience creating Salesforce reports or dashboards
• Familiarity with automation tools (Zapier, Make, or Google Apps Script)
• Exposure to Airtable, Slack workflows, or HRIS integration
• Basic understanding of system security and user lifecycle management

What’s in It for You:

• Competitive compensation ($55,000 - $60,000 per year)
• Company-paid benefits
• A true commitment to healthy work-life balance with 3 weeks paid vacation and your birthday off
• Be part of an award-winning, growth-focused company with ample career opportunities.
• Learn and grow with ongoing training and development
• Exceptional support from a positive, energized senior management team
• Clear path for professional growth and opportunities to expand your scope and role. team

Who We Are:

• Industry leaders in windows and doors, with a strong reputation for customer service and growth
• We’re committed to maintaining a positive workplace (No Jerks!), and we embrace change to drive growth and opportunities. Check out our Glass Door reviews
• Check out our Google Reviews and see what our customers think of us!

Our Core Values:

• We’re Customer Obsessed – Deliver exceptional experiences, every time
• LFG - Get ‘er Done! – We thrive on action and results
• NO JERKS – We foster a positive, supportive work environment
• Quality Matters - Measure Twice, Cut Once – Precision and quality in everything we do
• We Embrace Change for Positive Growth – Adaptability drives our success
• HCIH - How Can I Help? – A team-first, customer-first mentality
• Think Things Through to Identify Opportunities – We’re strategic, forward-thinkers

Location: This role is fully remote, but based on Ontario, with occasional in-person meetings across Ontario.

Sound like you? Apply now—no AI resume parsing here (ironically), your resume goes straight to our hiring team for review.