IT Support Specialist in CANADA

About Dentist Finder

Dentist Finder is a rapidly growing platform that helps patients across Canada find their ideal dentist based on their needs and preferences. We partner with dental clinics nationwide to connect them with new patients actively searching for care.

As we continue to expand our integrations with clinic systems, we’re looking for an IT Support Specialist to help clinics successfully set up and connect their Practice Management Software (PMS) with Dentist Finder.

Role Overview

We’re seeking a technically skilled and reliable IT Support Specialist who can guide dental clinics through the process of installing and configuring our PMS integration on their local servers.

This person will act as the technical point of contact between Dentist Finder and the clinic’s in-office IT or admin team — ensuring the integration process runs smoothly, handling setup issues, and troubleshooting any technical challenges that arise.

Key Responsibilities

• Guide dental clinics through the PMS integration setup process
• Assist with installation, configuration, and testing on clinic servers
• Troubleshoot and resolve technical issues during integration
• Communicate clearly with clinic staff to guide them through each step
• Collaborate with Dentist Finder’s internal team to escalate and resolve complex issues
• Document installation steps, common issues, and best practices for internal use
• Ensure integrations meet security and performance standards

Requirements

• Strong understanding of server environments, networking, and data connectivity
• Experience with Practice Management Software (PMS) used by dental clinics
• Proven experience in IT support, system administration, or software onboarding
• Excellent communication skills — able to assist non-technical users confidently
• Experience supporting or troubleshooting healthcare or dental systems is an asset
• Reliable, detail-oriented, and able to work independently

Position

💰 Compensation: CA $30-45/hour

📍 Location: Fully remote within Canada

🕓 Hours: Part-time with potential to expand as integrations scale

How to Apply

Please send a brief email about your relevant experience with dental PMS systems or server setup to kathan@dentistfinder.ai and continue the application process on LinkedIn.