🌍 Location: Fully Remote
📝 Engagement: Full-Time
⏰ Working Hours: Standard EST Business Hours
💰 Compensation: Competitive & Negotiable + 20 PTOs
💡 About Zazz
At Zazz.io, we build world-class custom digital solutions that power innovation across industries. With over 763 successful application releases, we’ve partnered with startups, Fortune 500 companies, and government agencies to deliver cutting-edge products in healthcare, finance, e-commerce, and entertainment.
Our mission is simple: turn bold ideas into impactful digital experiences.
🔐 The Opportunity
We are looking for a Technical Alignment Manager (TAM) to act as the primary technical advisor and client-facing contact for assigned managed service accounts. You will ensure each client’s environment remains standardized, secure, and compliant with Zazz’s MSP frameworks — driving technical consistency, risk reduction, and continuous improvement through proactive reviews and roadmaps.
⚡ What You’ll Do
- Conduct quarterly technical and compliance reviews using NinjaOne, Intune, Defender, Axcient, Cynomi, and Purview.
- Audit client environments for patching, AV, backup, identity, and security gaps.
- Maintain and enforce Zazz’s technical standards and baselines across all clients.
- Collaborate with vCISO and delivery teams to address risks and track remediation.
- Present alignment reports and technology roadmaps during client review meetings (QBRs).
- Act as the technical POC for clients, translating technical findings into business impact.
- Ensure documentation and evidence updates in IT Glue / Zoho Vault.
🛠 What You Bring
- Minimum 4-6 years in MSP.
- Strong understanding of MSP operations, RMM/PSA workflows, and compliance frameworks.
- Hands-on with:
- NinjaOne RMM / PSA for monitoring and automation.
- Microsoft 365, Intune, Entra ID, Defender, Purview.
- Axcient x360Recover / x360Cloud for BCDR validation.
- Cynomi for vCISO and compliance posture tracking.
- Meraki Dashboard, Cisco VPN, IT Glue, Zoho Vault.
- Proficiency in PowerShell / Bash scripting for audit and automation tasks.
- Excellent communication, documentation, and client-presentation skills.
💜 Why You’ll Love Working Here
- Be part of a remote-first, collaborative, high-performing team
- Lead innovative security projects for top-tier global clients
- Enjoy a culture that values your voice, ideas, and career growth
