ServiceNow Developer / Consultant
📍 Location: On-site – Gulberg Greens, Islamabad
🕕 Working Hours: 6:00 PM – 2:00 AM (PKT)
💼 Experience: 3+ years
*Notice Period: Immediate Joiners / 15 Days Preferred*
About the role
We are looking for a ServiceNow Developer with at least 3 years of hands-on experience to contribute to the design, development, and implementation of enterprise-wide ServiceNow solutions. The ideal candidate must have experience across a wide range of modules, strong scripting capabilities, and a solid understanding of ServiceNow's platform capabilities including integrations, automation, and application development.
Key Responsibilities
- Design, develop, and configure scalable ServiceNow applications using best practices.
- Implement, customize, and support a broad range of modules including ITSM, SPM/PPM, ITAM, ITOM, HRSD, CSM, SecOps, and GRC.
- Create workflows using Flow Designer and Workflow Editor for automating business processes.
- Develop and maintain custom Script Includes, Business Rules, UI Policies, Client Scripts, and Scheduled Jobs.
- Build integrations with third-party systems using REST, SOAP, and IntegrationHub, including development of reusable Spokes.
- Configure and manage CMDB, Asset Management, and Service Catalog including request workflows, SLAs, approvals, and notifications.
- Use ATF (Automated Test Framework) to design and run test cases for validating platform customizations and deployments.
- Support custom and out-of-the-box reporting, dashboards, and Performance Analytics (PA).
- Work on Service Portal customization and widget development.
- Ensure security and access control using ACLs and role-based configurations.
- Participate in Agile development processes including sprint planning and story grooming.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 3+ years of experience working with the ServiceNow platform.
- Experience with ServiceNow scripting (JavaScript), REST/SOAP integrations, and ServiceNow APIs.
- Familiarity with Agile/Scrum methodologies.
- ServiceNow certifications (e.g., CSA, CIS-ITSM, CIS-Risk, CIS-SPM) are a plus.
Technical Skill Set
Core ServiceNow Modules
- ITSM: Incident, Problem, Change, Request, Knowledge, Service Catalog
- ITOM: Discovery, Service Mapping, Event Management, CMDB
- ITAM: Hardware Asset Management (HAM), Software Asset Management (SAM)
- SPM / PPM: Demand, Project, Resource, Program, Roadmap Planning, Time Cards
- HRSD, CSM, SecOps, GRC (optional/project-dependent)
Automation & Custom Development
- JavaScript (server-side & client-side)
- Glide APIs, GlideAjax
- Script Includes, Business Rules, UI Policies, UI Actions, Client Scripts
- Flow Designer, Workflow Editor, Orchestration
- Scheduled Jobs, Scripted REST APIs
- Automated Test Framework (ATF)
Integration
- IntegrationHub, Custom Spokes
- REST / SOAP APIs
- OAuth 2.0, Basic Auth, MID Server
- External integrations with tools like Jira, Azure DevOps, SAP, Active Directory, etc.
Other Key Areas
- Service Portal: Widget customization and UI design
- CMDB modeling and management
- Asset lifecycle tracking (HAM/SAM)
- Performance Analytics (PA), Dashboards, Reporting
- ACL and Security Rules
- Scoped Applications and Application Scope Management
- Update Sets, Source Control Integration (Git)
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA) – Required
- Certified Application Developer (CAD) or Implementation Specialist Certifications (SPM, ITSM, ITAM, etc.) –Preferred
- Experience with Agile methodologies (Jira, ADO, or ServiceNow Agile 2.0)
- Familiarity with CI/CD pipelines and DevOps practices in ServiceNow environments
- Understanding of the ITIL framework
Soft Skills
- Strong communication and stakeholder engagement skills
- Self-motivated with ability to work independently and collaboratively
- Strong problem-solving and debugging skills
- Attention to detail and quality assurance mindset
Perks & Benefits
✅ Competitive salary and benefits package
✅ Medical insurance
✅ Paid leaves, incentives, and performance bonuses
✅ Relocation assistance (details discussed during interview)
✅ Professional growth in a collaborative, AI-focused environment
