ServiceNow Developer / Consultant

📍 Location: On-site – Gulberg Greens, Islamabad

🕕 Working Hours: 6:00 PM – 2:00 AM (PKT)

💼 Experience: 3+ years

*Notice Period: Immediate Joiners / 15 Days Preferred*

About the role

We are looking for a ServiceNow Developer with at least 3 years of hands-on experience to contribute to the design, development, and implementation of enterprise-wide ServiceNow solutions. The ideal candidate must have experience across a wide range of modules, strong scripting capabilities, and a solid understanding of ServiceNow's platform capabilities including integrations, automation, and application development.

Key Responsibilities

• Design, develop, and configure scalable ServiceNow applications using best practices.
• Implement, customize, and support a broad range of modules including ITSM, SPM/PPM, ITAM, ITOM, HRSD, CSM, SecOps, and GRC.
• Create workflows using Flow Designer and Workflow Editor for automating business processes.
• Develop and maintain custom Script Includes, Business Rules, UI Policies, Client Scripts, and Scheduled Jobs.
• Build integrations with third-party systems using REST, SOAP, and IntegrationHub, including development of reusable Spokes.
• Configure and manage CMDB, Asset Management, and Service Catalog including request workflows, SLAs, approvals, and notifications.
• Use ATF (Automated Test Framework) to design and run test cases for validating platform customizations and deployments.
• Support custom and out-of-the-box reporting, dashboards, and Performance Analytics (PA).
• Work on Service Portal customization and widget development.
• Ensure security and access control using ACLs and role-based configurations.
• Participate in Agile development processes including sprint planning and story grooming.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3+ years of experience working with the ServiceNow platform.
• Experience with ServiceNow scripting (JavaScript), REST/SOAP integrations, and ServiceNow APIs.
• Familiarity with Agile/Scrum methodologies.
• ServiceNow certifications (e.g., CSA, CIS-ITSM, CIS-Risk, CIS-SPM) are a plus.

Technical Skill Set

Core ServiceNow Modules

• ITSM: Incident, Problem, Change, Request, Knowledge, Service Catalog
• ITOM: Discovery, Service Mapping, Event Management, CMDB
• ITAM: Hardware Asset Management (HAM), Software Asset Management (SAM)
• SPM / PPM: Demand, Project, Resource, Program, Roadmap Planning, Time Cards
• HRSD, CSM, SecOps, GRC (optional/project-dependent)

Automation & Custom Development

• JavaScript (server-side & client-side)
• Glide APIs, GlideAjax
• Script Includes, Business Rules, UI Policies, UI Actions, Client Scripts
• Flow Designer, Workflow Editor, Orchestration
• Scheduled Jobs, Scripted REST APIs
• Automated Test Framework (ATF)

Integration

• IntegrationHub, Custom Spokes
• REST / SOAP APIs
• OAuth 2.0, Basic Auth, MID Server
• External integrations with tools like Jira, Azure DevOps, SAP, Active Directory, etc.

Other Key Areas

• Service Portal: Widget customization and UI design
• CMDB modeling and management
• Asset lifecycle tracking (HAM/SAM)
• Performance Analytics (PA), Dashboards, Reporting
• ACL and Security Rules
• Scoped Applications and Application Scope Management
• Update Sets, Source Control Integration (Git)

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) – Required
• Certified Application Developer (CAD) or Implementation Specialist Certifications (SPM, ITSM, ITAM, etc.) –Preferred
• Experience with Agile methodologies (Jira, ADO, or ServiceNow Agile 2.0)
• Familiarity with CI/CD pipelines and DevOps practices in ServiceNow environments
• Understanding of the ITIL framework

Soft Skills

• Strong communication and stakeholder engagement skills
• Self-motivated with ability to work independently and collaboratively
• Strong problem-solving and debugging skills
• Attention to detail and quality assurance mindset

Perks & Benefits

✅ Competitive salary and benefits package

✅ Medical insurance

✅ Paid leaves, incentives, and performance bonuses

✅ Relocation assistance (details discussed during interview)

✅ Professional growth in a collaborative, AI-focused environment