Unified Communications Architect - USCIS - Remote

Overview

JOBTITLE: Unified Communications Architect (UC) Architect

AGENCY SUPPORTED:Department of Homeland Security (DHS) – USCIS OIT Architecture Engineering Support (AES2)

LOCATION: Fully Remote

POSITION TYPE:Full-time

CLEARANCE REQUIREMENT:Must be able to obtain DHS Suitability security clearance, which typically requires 2–4 weeks for processing and must be completed prior to the start date.

ITC Federal is an information technology and consulting company focused on servicing the needs of the Federal Government. ITC’s mission is to apply earned expertise in information technology and information assurance/security to assist this client in achieving its mission. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

The project supports USCIS’s Office of Information Technology by delivering enterprise IT architecture, engineering, and solution development services. The team partners across OIT to design, implement, and optimize leading-edge technologies—including cloud, network, Zero Trust architecture, automation, and AI/ML—using agile and DevOps practices. The work enables USCIS to modernize IT systems, enhance mission delivery, and support major enterprise initiatives such as digitization, cloud migration, and software-defined networking.

The UC Architect will be responsible for designing, implementing, and optimizing enterprise unified communications solutions. This role requires deep expertise in VoIP, video conferencing, collaboration platforms, SIP, and QoS for UC, as well as experience in UX/UI design and OCM to ensure seamless user experiences. The architect will guide UC strategy, define technical standards, and collaborate with stakeholders to integrate communications solutions into mission-critical systems.

Responsibilities

• Architect and design secure, scalable unified communications solutions across the enterprise.
• Implement and optimize VoIP, SIP, video conferencing, and collaboration tools (e.g., Microsoft Teams, Zoom).
• Design and manage QoS policies, network requirements, and call routing strategies to ensure high-performance UC services.
• Develop user experience (UX) and user interface (UI) designs for UC solutions, ensuring intuitive and effective workflows.
• Apply organizational change management (OCM) best practices to support adoption of new UC tools and processes.
• Define UC technical standards, policies, and best practices.
• Collaborate with OIT stakeholders, engineering teams, and leadership to align solutions with mission and enterprise objectives.
• Provide architectural oversight and guidance throughout the design, implementation, and transition of UC solutions.
• Contribute to ongoing modernization initiatives, including digital collaboration adoption and enterprise UC transformation.
  
  

Qualifications

REQUIRED:

• 7–10+ years of experience in unified communications architecture/systems design.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field strongly preferred; Advanced degree preferred.
• Proven expertise in:
• Unified communications systems design
• VoIP, SIP, and QoS for UC
• Video conferencing and collaboration platforms (e.g., Teams, Zoom)
• Strong leadership and communication skills, with experience influencing enterprise-level technology decisions.
• Ability to design solutions that balance innovation, performance, scalability, and user experience.
• Must be eligible to obtain DHS Suitability clearance.
  

Desired

• Experience with UC UX/UI design and workflow optimization
• Experience with Organizational change management (OCM) for technology adoption
  
  

WORK ENVIRONMENT AND PHYSICAL DEMANDS: This position is fully remote. Candidates must have a dedicated workspace, reliable internet connectivity, and the ability to participate in virtual meetings and collaborate effectively with distributed teams.

ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.