Job Description
About the Company
A high-growth InsurTech company is modernizing the Specialty insurance industry through cutting-edge technology and data-driven solutions.
About the Role
We’re looking for an experienced and hands-on Head of IT to oversee all aspects of IT operations in a fully remote environment. Reporting to the Director of Security & Infrastructure, you’ll own IT strategy and day-to-day delivery, balancing leadership, vendor management, and hands-on problem-solving to ensure a secure, scalable, and seamless IT experience across a global team.
Responsibilities
- Lead all IT operations: hardware/software lifecycle, endpoint management, and network reliability.
- Manage outsourced IT vendors, ensuring SLA performance and service excellence.
- Support users across multiple regions (US, Europe, and India).
- Oversee onboarding/offboarding and access control through tools like Rippling and Google Workspace.
- Administer core SaaS systems (Jira, Google Enterprise MDM, etc.).
- Own IT Helpdesk function and ensure timely ticket resolution.
- Partner with Security & Infrastructure to implement IT controls and compliance policies.
- Track and report key IT metrics to drive improvement.
- Maintain asset inventory, licensing, and vendor renewals.
- Support compliance initiatives (e.g., SOC 2, ISO 27001).
Qualifications
- 5+ years in IT operations, including 2+ in leadership.
- Experience managing outsourced IT providers and distributed teams.
- Strong knowledge of Google Workspace, SaaS administration, and MDM tools.
- Skilled in onboarding/offboarding and access control for remote organizations.
- Familiar with Rippling, Jira Service Management, and ITIL best practices.
- Excellent communicator with a service-oriented mindset.
- Working knowledge of IT security and compliance frameworks.
Required Skills
- 5+ years in IT operations, including 2+ in leadership.
- Experience managing outsourced IT providers and distributed teams.
- Strong knowledge of Google Workspace, SaaS administration, and MDM tools.
- Skilled in onboarding/offboarding and access control for remote organizations.
- Familiar with Rippling, Jira Service Management, and ITIL best practices.
- Excellent communicator with a service-oriented mindset.
- Working knowledge of IT security and compliance frameworks.
Preferred Skills
- Startup experience, familiarity with SOC 2 / ISO 27001, Okta / Azure AD, endpoint protection, and workflow automation.
Pay range and compensation package
- Competitive compensation and equity package.
- Health, dental, vision, and 401(k) options (US only).
Equal Opportunity Statement
Please note, this role is only open to candidates in the US or Canada with right to work in these locations. Applications will only be accepted through this link.
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