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RouteThis
RouteThis helps ISPs and smart home companies revolutionize support for the connected home. Using a combination of support automation and self-service capabilities, RouteThis empowers support teams to replace lengthy calls and error-prone troubleshooting Q&A with technical support interactions that delight customers and significantly reduce operational costs. When used by support teams, RouteThis helps to: - Lower average handle times (AHT); - Increase first call resolution rates (FCR); - Reduce no fault found tech visits and product returns; - Increase Customer Satisfaction (CSAT) and more.
Specialties:
Analytics, Smart Home, Routers, Wi-Fi, Customer Service, IoT, Sales Support, Networks, Quality Assurance, Internet Service Providers, ISP, technical support, Telecommunications, and WISP
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