Overview
Welcome to the Games Global world. We’re changing the rules of the game. Providing 1,300+ exclusive games from some seriously talented studios and not to mention a record-breaking progressive jackpot network, we help operators level up and create their perfect lobby.
We are seeking an experienced and dynamic
DevOps Manager to lead our small but skilled team of three DevOps Engineers while also managing the company’s support team and processes. As the DevOps Manager, you will play a critical role in overseeing the deployment, management, and cost optimization of our company's mission-critical and financially-sensitive applications, hosted on AWS. You will take Ownership and implementation of a strategic vision to achieve business objectives as agreed with the Head of Studio and, as appropriate, key stakeholders. This position requires a combination of hands-on expertise, strategic leadership, and a deep understanding of DevOps principles, support management, and service-level processes. Additionally, candidates must demonstrate experience in leveraging AI technologies to enhance operational efficiency and scalability.
What’s in it for you? We offer a comprehensive package including a competitive salary, top of the range benefits, discretionary bonus scheme, annual pay reviews, constant learning through the Games Global university, wellbeing initiatives and office spaces you’ll thrive in!
Not based in the location of this role. Don’t Stress, depending on the role Games Global offers A* relocation packages. Please speak to the recruitment team for further information.
Responsibilities
Leadership & Team Management:
- Oversees all aspects of the team by facilitating and resolving issues, through effective problem solving and communication skills.
- Create and maintain a culture of support, enablement, ownership, and accountability.
- Oversee the company’s support team, managing their roster and ensuring effective coverage for all operational needs.
- Set priorities, delegate tasks effectively, and ensure timely delivery of objectives across both DevOps and support teams.
- Conduct performance appraisals of direct employees.
- Monitor performance of direct employees on an ongoing basis and takes effective steps to deal with non-performance.
- Provide hands-on support and guidance to the team when needed, especially in high-pressure situations.
Deployment & Operations Management:
- Own the end-to-end deployment lifecycle of the company’s products on AWS and legacy platforms, ensuring stability, performance, and cost-efficiency.
- Ensure the deployment pipelines adhere to the highest standards of reliability, scalability, and security.
- Troubleshoot and resolve infrastructure and deployment issues rapidly to minimize downtime or impact.
Service-Level Processes (SLIs/SLOs/SLAs):
- Establish, monitor, and enforce Service Level Indicators (SLIs) and Service Level Objectives (SLOs) for all deployed systems.
- Ensure compliance with customer-facing Service Level Agreements (SLAs) and proactively address potential risks to performance metrics.
- Lead the resolution of high-priority incidents, ensuring root-cause analysis is conducted and long-term fixes are implemented.
Cost Control & Optimization:
- Monitor AWS usage and costs, proactively identifying opportunities for cost optimization.
- Implement strategies to balance performance and cost-efficiency across all deployments.
DevOps Processes & Automation:
- Continuously improve CI/CD pipelines and other automated workflows to enhance the efficiency and speed of deployments.
- Implement best practices for infrastructure-as-code, monitoring, logging, and alerting.
- Ensure compliance with security and regulatory requirements.
AI Integration & Application:
- Leverage AI tools and techniques to enhance DevOps workflows, such as predictive scaling, automated incident detection, and intelligent monitoring.
- Collaborate with cross-functional teams to incorporate AI-driven solutions into the infrastructure and deployment processes.
- Provide detailed documentation of AI-related projects and how they contribute to operational improvements.
Support Team & Issue Resolution:
- Oversee the company’s support team, ensuring customer issues are resolved efficiently and within defined SLAs.
- Develop and maintain a support team roster to ensure 24/7 coverage for mission-critical operations.
- Implement effective issue resolution workflows and escalation procedures for high-severity incidents.
- Analyze support trends and feedback to identify opportunities for system and process improvements.
Qualifications
Experience & Skills:
- Proven experience in a leadership role within a DevOps team.
- Expertise in deploying, managing, and optimizing applications on AWS.
- Project management skills including, product-based planning techniques, business case creation & maintenance, and issues & risk management.
- A proven track record of delivering products on time and to budget.
- Creative thinking backed by strong analytical and problem-solving skills
- Strong knowledge of CI/CD pipelines, infrastructure-as-code (e.g., Terraform, CloudFormation), and containerization (e.g., Docker, Kubernetes).
- Hands-on experience in troubleshooting complex system and deployment issues.
- Comprehensive understanding of AWS cost structures and strategies for optimization.
- Demonstrated ability to manage SLIs/SLOs/SLAs and lead issue resolution workflows.
AI Experience:
- Demonstrated experience in applying AI/ML technologies within a DevOps or infrastructure environment.
- Familiarity with AI-driven tools for monitoring, alerting, and predictive analytics.
- Ability to articulate the value and impact of AI solutions in operational scenarios.
Leadership & Communication:
- Excellent leadership and mentoring skills, with a proven ability to inspire and guide teams.
- Strong problem-solving and decision-making abilities, especially in time-sensitive environments.
- Exceptional communication skills, capable of conveying technical concepts to both technical and non-technical stakeholders.
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Preferred Qualifications:
- Certifications in AWS (e.g., AWS Solutions Architect, AWS DevOps Engineer), or equivalent degree/relevant experience.
- Experience with financial or mission-critical deployments.
- Familiarity with AI tools such as TensorFlow, PyTorch, or cloud-based AI services (e.g., AWS SageMaker).
- Strong scripting and programming skills (e.g., Python, Bash).
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Why Join Us?
- Lead a talented team in delivering cutting-edge, mission-critical applications.
- Oversee and optimize key operational processes, including support and deployment workflows.
- Opportunity to innovate and integrate AI solutions into critical infrastructure.
- Competitive salary, benefits, and opportunities for professional growth.
Application Process:
Interested candidates should submit a detailed resume, including specific examples of their leadership in DevOps, experience in managing support teams, SLAs, and their experience in AI-driven applications. Please highlight any significant achievements in AWS deployment, cost optimization, and AI integrations.
Equal Opportunities Statement
Games Global is committed to fostering a diverse and inclusive work environment. We are an equal opportunity employer and welcome applicants from all backgrounds, experiences, and Communities. We do not discriminate based on race, colour, religion, gender, sexual orientation, age, national origin, disability, neurodiversity or any other protected status. Our
dedication to promoting diversity, multiculturalism, and inclusion is clearly reflected across all our teams. Join us and be a part of an organisation that is truly committed to creating a level playing field for everyone.
Kindly be aware that to be employed at Games Global, you need to be 18 years of age or older, in accordance with our industry requirements.
