Your Company
We are looking for an AI Chatbot Product Manager to lead and innovate our Customer Service (CS) bot management platform. The ideal candidate will have a strong background in AI, big data, and voice assistant technologies, with a proven track record of managing and improving complex chatbot systems.
This position is to relocate to SEA region, attractive relocation package (including accommodation and family relocation) will be provided.
Your new role
- Lead the end-to-end planning, design, and implementation of the CS bot management platform, including critical components such as the knowledge base, chat flow, ticket center, and other support tools.
- Develop a forward-thinking roadmap for the continuous enhancement and innovation of chatbot functionalities, ensuring alignment with company goals and user needs.
- Utilize advanced AI and big data techniques to significantly enhance CS operations, focusing on corpus training, Standard Operating Procedures (SOP) design, assistant replies, and case summaries.
- Integrate state-of-the-art Large Language Models (LLMs) to improve dialog management, intent recognition, and answer generation, ensuring dynamic and natural interactions.
- Collaborate extensively with engineering, UI/UX design, and CS operations teams to ensure seamless integration and alignment of product objectives and technical requirements, experience A/B testing.
- Foster effective communication and coordination among all stakeholders to achieve project milestones, resolve challenges, and deliver superior results.
- Establish and monitor detailed KPIs for the CS bot, conducting regular performance reviews to identify trends, areas for improvement, and opportunities for innovation.
What you need
- Bachelor’s degree or higher in Computer Science, Information Technology, Artificial Intelligence, or a related field.
- Extensive experience in product design and management of complex Customer Service bots, with a strong focus on AI and big data integration.
- Proven track record of leading cross-functional teams and managing large-scale projects from conception to successful completion.
- Deep understanding of AI, NLP, and LLM technologies, with hands-on experience in implementing and optimizing these systems.
- Strong proficiency in data analysis and deriving actionable insights to drive product development and improvement.
What you'll get in return
In return, you'll be part of an organisation that values its employees. You will have a structured career growth and plenty of global developmental opportunities.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email Jessica.Wong@hays.com.sg for a confidential discussion on your career. Referrals are welcome.
If this job isn't quite right for you, but you are looking for a new position within AI & Machine Learning, please contact us as well.
EA Reg Number: R1988154
EA License Number: 07C3924 | Company Registration No: 200609504D
